Privacy Policy

About ResponderOne

ResponderOne is a multi-tenant resource management platform that includes web-based applications, mobile applications for iOS and Android devices, and related services. Our platform is designed for emergency service providers, healthcare organizations, and other professional entities, allowing organizations to manage protocols, procedures, and training materials through a secure, offline-capable system.

Information We Collect

Personal Information

We may collect the following personal information when you use our Services:

Individual User Data:

• First and last name
• Email address
• Job title
• Employer/Organization affiliation
• Profile information (avatar, preferences)

Organizational Data:

• Entity/Organization name
• Business address
• Administrative contact information
• Billing and payment information (for subscribed entities)

Technical Data:

• IP address
• Device information
• Application usage data
• Log data and analytics

How We Collect Information

We collect information when you:

• Register for an account or accept an organization invitation
• Use our Services and their features
• Upload or access documents and materials
• Communicate with our support team
• Provide billing information for organizational subscriptions

How We Use Your Information

We use your personal information to:

• Provide and operate our Services including account management and application functionality
• Process organizational subscriptions and manage billing for entity accounts
• Facilitate multi-tenant access by connecting users to their appropriate organizational entities
• Enable offline functionality by securely caching necessary data on your device
• Provide customer support and respond to your inquiries
• Send operational communications about your account, security updates, and service changes
• Send marketing communications about new features, services, and relevant content (with your consent)
• Maintain security and prevent fraud or unauthorized access
• Comply with legal obligations and enforce our terms of service

Data Storage and Security

Third-Party Services

We use trusted cloud service providers to securely host and manage our application and your data.

Offline Functionality

Our Services are designed to work offline when needed. We store essential data locally on your device so you can access important information even without an internet connection. This cached data automatically syncs when you reconnect.

Organizational Data Separation

We maintain strict separation between different organizations using our platform. Your organization's data is kept separate from other entities, and users can only access information from their own organization.

Information Sharing

We Do Not Sell Your Data

We do not sell, rent, or lease personal information or customer lists to third parties.

When We May Share Information

We may share your information in the following circumstances:

With Service Providers:

We share data with trusted partners who help us operate our services, such as cloud hosting and storage providers. These partners are contractually required to protect your information and use it only to provide services to us.

Within Your Organization:

Information may be visible to administrators and other authorized users within your organizational entity as necessary for the application's functionality.

Legal Requirements:

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of ResponderOne, our users, or the public.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

Your Rights and Choices

Data Access and Deletion

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your personal information (subject to certain exceptions)
• Export your data in a portable format

To exercise these rights, contact us at contact@responderone.app

Deletion Limitations

We may retain certain information when necessary to:

• Complete transactions or fulfill contractual obligations
• Maintain security and prevent fraud
• Comply with legal requirements
• Enable core application functionality for your organization

Communication Preferences

You can opt out of marketing communications by:

• Clicking unsubscribe links in our emails
• Updating your preferences in your account settings
• Contacting us directly

You will continue to receive operational communications necessary for your use of our Services.

Data Retention

We retain personal information as long as necessary to provide our services and fulfill the purposes described in this policy. Specific retention periods include:

• Active accounts: Data retained while your account and organizational subscription remain active
• Inactive accounts: Data may be retained for up to 3 years after account closure
• Organizational data: Retained according to the organization's subscription and data retention requirements

Children's Privacy

ResponderOne is designed for professional use and is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:

• Email notifications to registered users
• Post prominent notices in the application
• Update the effective date below

Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

ResponderOne LLC.
801 Dellwood Street Ste 100 Box 349
Bryan, Texas 77802

Email: contact@responderone.app